SMS / Text Messaging Policy

1. About This Messaging Program

Strong Children Wellness Medical Group, PLLC offers a text messaging (SMS and MMS) program to communicate with patients and their families about healthcare services. This program is used for appointment scheduling, confirmations, reminders, referral coordination, referral status updates, follow-up care communications, and transportation coordination for eligible patients.

Messages are sent using an automated system on behalf of Strong Children Wellness.

2. Consent & Opt-In

By providing your mobile number through our Phreesia appointment booking form, our website, or directly to our staff, and by checking the consent box, you are opting in to receive text messages from Strong Children Wellness for the purposes described above.

3. Message Frequency

Message frequency varies based on your active referrals, scheduled appointments, and care needs. On average, patients receive between 2 and 15 messages per month. During active referral coordination, message frequency may be higher.

4. Message and Data Rates

Standard messaging and data rates from your mobile carrier may apply. Strong Children Wellness does not charge for texts sent through this program. Contact your mobile carrier for details about your plan.

5. How to Opt Out

You can opt out of receiving text messages at any time by replying STOP (or QUIT, END, CANCEL, or UNSUBSCRIBE) to any message you receive from us. After you send STOP, you will receive a single confirmation message. No further messages will be sent unless you re-enroll. Opting out will not affect your ability to receive medical care.

6. How to Get Help

Reply HELP to any message, or contact us directly:

• ✉️ info@strongchildrenwellness.com
• ☎️ (718) 450-9242

7. Supported Carriers

Our messaging program is supported on all major US mobile carriers, including AT&T, T-Mobile (including Sprint and Metro by T-Mobile), Verizon Wireless, US Cellular, and most regional and prepaid carriers. Carriers are not liable for delayed or undelivered messages.

8. Privacy & Data Protection

For complete details, see our Privacy Policy.

9. Program Details

Program Name: Strong Children Wellness Patient Messaging
Organization: Strong Children Wellness Medical Group, PLLC
Address: 163-18 Jamaica Avenue, 2nd Floor, Jamaica, NY 11432
Phone: (718) 450-9242
Email: info@strongchildrenwellness.com

10. Changes to This Policy

We reserve the right to modify this SMS Policy at any time. Changes will be posted on this page with an updated effective date. Your continued participation in the messaging program after changes are posted constitutes your acceptance of the revised terms.